General Terms and Conditions

Welcome to Nexvara Studio! By using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. These terms govern your access to and use of our website, and any purchases made through our online store.

1. Agreement to Terms

By accessing or using Nexvara Studio’s website (https://nexvarastudio.com), you agree to be bound by these Terms and Conditions, and all applicable laws and regulations. If you do not agree to these terms, please do not use our website or make any purchases.

2. Products and Services

We offer a wide range of clothing and fashion products through our website. All products are subject to availability and may be modified or discontinued without notice. We reserve the right to refuse or cancel any order at our discretion, including orders that we suspect to be fraudulent or in violation of our Terms and Conditions.

3. Order Processing and Payment

  • Order Processing: Once you place an order on our website, we will process your order within 1-3 business days, subject to availability and successful payment confirmation. Orders placed after our daily cutoff time of 05:00 pm will be processed the next business day.
  • Payment: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Payment will be processed immediately upon order placement. Prices are in South African Rand (ZAR) and include applicable taxes unless stated otherwise.

4. Shipping and Delivery

  • Shipping Method: We offer free shipping within South Africa. All orders are shipped via our Free Shipping method, and we do not charge any additional fees for shipping.
  • Delivery Time: Orders are processed within 1-3 business days. Delivery typically takes 3-8 business days depending on the shipping address, resulting in a total delivery time of 4-11 business days.
  • Shipping Area: We currently only ship to addresses within South Africa. Unfortunately, we do not offer international shipping at this time.
  • Order Tracking: Once your order has shipped, you will receive an email with tracking information (if applicable) to monitor the status of your delivery.

5. Returns and Refunds

  • Return Window: We accept returns within 30 days of receiving your order. The returned items must be in their original, unworn, and unwashed condition with all tags attached.
  • Return Shipping: If the customer made a wrong order (e.g., wrong size or color), the customer is responsible for the return shipping cost. If the product is defective or incorrect, we will provide a return label at no additional cost.
  • Refund Processing: Once we receive the returned items and confirm that they meet our return policy, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

For more details, please refer to our Return & Refund Policy.

6. Product Information and Availability

We strive to provide accurate product descriptions, pricing, and images. However, we do not warrant that the descriptions or other content on our website are completely accurate, current, or error-free. We reserve the right to change or discontinue products without prior notice, and we may update prices, availability, and other details at our discretion.

7. Account and Registration

To place an order, you may be required to create an account on our website. By doing so, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account details, including your password, and you agree to notify us immediately if you suspect any unauthorized use of your account.

8. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your personal data. By using our website, you agree to the collection and use of information in accordance with our Privacy Policy.

9. Prohibited Activities

You agree that you will not engage in any of the following activities on our website:

  • Violating any applicable laws or regulations
  • Impersonating any person or entity, or falsely representing your affiliation with any person or entity
  • Attempting to interfere with the operation of our website or breach its security features
  • Engaging in any fraudulent activity or unauthorized use of the site
  • Using the website for any purpose that is unlawful or prohibited by these Terms and Conditions

10. Limitation of Liability

To the fullest extent permitted by law, Nexvara Studio will not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits or data, arising from the use of our website, products, or services. Our liability will be limited to the amount paid by you for the specific order giving rise to the claim.

11. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our practices or legal obligations. When we do, we will update the "Last Updated" date at the bottom of this page. We encourage you to review this page periodically to stay informed of any changes.

12. Governing Law

These Terms and Conditions will be governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts in South Africa.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

  • Email: info@nexvarastudio.com
  • Phone: +27 67 059 8587 (Business Hours: Monday to Friday, 09:00 am - 05:00 pm)
  • Address: 66 Kruis St, Johannesburg, 2000, South Africa

Thank you for shopping with Nexvara Studio! We appreciate your business and are here to help ensure that your shopping experience is as seamless as possible.