General Terms and Conditions

Welcome to Nexvara Studio! By accessing or using our website, you agree to comply with and be bound by these General Terms and Conditions. Please read them carefully before making any purchases or interacting with our website.

1. Acceptance of Terms

By visiting Nexvara Studio and making a purchase or using any of our services, you agree to comply with these terms. If you do not agree with these terms, please do not use our website.

2. Product Information

We make every effort to ensure that our product descriptions, images, and prices are accurate. However, we do not guarantee that all information on our website is error-free. If you encounter any discrepancies, please contact us for clarification.

3. Ordering Process

  • Order Confirmation: Once you place an order, you will receive an order confirmation via email. Please ensure your details are correct before completing the order.
  • Order Cut-off Time: Orders placed after 5:00 PM will be processed the following business day.
  • Processing Time: We aim to process orders within 1-3 business days from the date of purchase.
  • Shipping: We offer free shipping within South Africa. Shipping typically takes 3-8 business days, with a total delivery time of 4-11 business days.

4. Payment Methods

We accept various secure payment methods for your convenience. Payments are processed through our secure payment gateway. By providing payment details, you confirm that you have the legal right to use the payment method.

5. Shipping & Delivery

  • Shipping Area: We only ship to South Africa.
  • Shipping Method: All orders are shipped using our Free Shipping method. Delivery times may vary depending on your location, but typically range from 4-11 business days.
  • Shipping Charges: Shipping is free of charge for all orders.

6. Returns & Refunds

  • Returns: We accept returns within 30 days of purchase. The returned item must be unused, in its original condition, and in its original packaging.
  • Return Shipping: If you have made a wrong order (e.g., ordered the wrong size or style), the return shipping cost will be covered by you, the customer.
  • Refunds: Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

7. Account Responsibilities

If you create an account with us, you are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorized use of your account.

8. Intellectual Property

All content on Nexvara Studio, including but not limited to text, images, logos, and graphics, is the property of Nexvara Studio and is protected by copyright law. You may not use or reproduce any content without our prior written consent.

9. Limitation of Liability

We strive to provide high-quality products and services, but we are not liable for any direct, indirect, or consequential damages arising from the use of our website or products. By using our website, you accept all associated risks.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These terms and conditions are governed by the laws of South Africa. Any disputes arising from these terms will be resolved in the appropriate courts in South Africa.

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be reflected on this page with an updated Effective Date.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

  • Email: info@nexvarastudio.com
  • Phone: +27 67 059 8587
  • Business Hours: Monday - Friday, 09:00 AM - 05:00 PM
  • Address: 42 Fichardt St, Bloemfontein, 9301, South Africa

By using our website, you acknowledge and accept these General Terms and Conditions. Thank you for shopping with Nexvara Studio!