Shipping and Payment Policy

Shipping Method:
We offer Free Shipping on all orders within South Africa. No hidden charges or additional costs, ever! Our shipping method ensures that your items are delivered to you in the most efficient and reliable manner.

Order Processing Time:
All orders are processed within 1-3 business days from the time your order is confirmed. Please note that our business days are Monday to Friday, from 09:00 am to 05:00 pm. Orders placed after our daily cutoff time (5:00 pm) will be processed the next business day.

Delivery Time:
Once your order has been processed, it will be dispatched for delivery. Delivery typically takes between 3-8 business days, depending on your location within South Africa. In total, you can expect your order to arrive within 4-11 business days after placing your order.

Shipping Restrictions:
Currently, we only ship within South Africa. We do not offer international shipping at this time.

Shipping Costs:
We are happy to offer free shipping on all orders within South Africa. There are no additional shipping charges for any of our products.

Payment Policy

At Nexvara Studio, we offer a variety of payment options to make your shopping experience easy and convenient.

Accepted Payment Methods:
We accept the following payment methods:

Visa
MasterCard
American Express
Maestro

Payment Security:
Your payment information is securely processed using industry-standard encryption. We take your privacy and security seriously to ensure your information remains safe during the transaction process.

Order Confirmation:
Once your payment has been successfully processed, you will receive an order confirmation email with all the details of your purchase. If you do not receive an order confirmation within a few minutes of completing your transaction, please check your spam folder or contact us at info@nexvarastudio.com for assistance.

Return and Refund Policy

We want you to be satisfied with your purchase, but if for any reason you're not, here's what you need to know:

Returns:
We accept returns within 30 days from the date of delivery. To initiate a return, please contact us at info@nexvarastudio.com with your order details, and we will guide you through the process.

Return Shipping:
If you are returning an item because you made a wrong order, you will be responsible for the return shipping costs. We recommend using a traceable shipping service to ensure the safe return of the item.

Refunds:
Once we receive your returned item and it is inspected, your refund will be processed within 7 business days. Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Items:
Certain items, such as sale items or personalized products, may not be eligible for returns or refunds. Please check the product details before making your purchase.

Contact Us

If you have any questions regarding our shipping or payment policies, please don’t hesitate to contact us:

Phone: +27 67 059 8587
Email: info@nexvarastudio.com
Address: 66 Kruis St, Johannesburg, 2000, South Africa

We are here to assist you and ensure that your Nexvara Studio shopping experience is exceptional!